Frequently Asked Questions
Hard Rock Hotel & Casino 
Sportsbook Closure

What happened to my account balances if I didn’t withdraw before the closure date?

If you still have an account balance, a check for that amount will be sent to you at the current address on file.

What will happen to my account-based futures wagers?

All account-based future wagers will be honored. Because you will no longer be able to access the CG Sportsbook app, we will mail you a statement listing your open wagers. If any of the open wagers win, a check will be sent to you for the amount owed at the current address on file.

What if I have an Over-The-Counter winning ticket?

After the Closure Time, all winning tickets written before January 24, 2019 must be redeemed within 180 days of the conclusion of the event date, and all winning tickets written since January 24, 2019 must be redeemed within one (1) year of the conclusion of the event date, by mailing the ticket, along with a self-addressed stamped envelope to:

 CG Technology Mail Pay Department

2575 S. Highland Drive

Las Vegas, NV 89109

Does this affect my CG Race or CG Casino accounts?

Yes, any race or casino account was also closed. If you still have a balance at the time of the Closure, a check for that amount will be mailed to you at the current address on file.

What will happen to my Race Book complimentary points?

All complimentary reward points have expired and become null and void as of February 3rd, 2020.